Elite Merchant Solutions in 16600 Sherman Way #205, Van Nuys

Customer Reviews about Elite Merchant Solutions:

• ★ ★ ★ ★ ★
  Great service, which is hard to find in this industry! My rep always has the answers and the follow through that you would want out of the company that handles your customer payments. Best rates I could find PLUS their service, makes this an easy choice to refer to my friends!
  By Robyn King, August 24, 2017
• ★ ★ ★ ★ ★
  After being a business owner for only 2 years, I started to really dislike merchant accounts. We received calls from people who cared only about pushing their sales pitch and wouldn't listen to us. When Kevin Jones first contacted us, I was very ready to tell him to leave us alone. However, something about the way he listened to me and treated me got my attention. I told him we weren't ready to change when we first spoke but that maybe I would consider his services later on. I've never seen a more patient but respectfully persistent business man. He continued to contact us with deals that he could offer but never seemed pushy or belittling like other merchant account dealers I'd spoken too. After dragging him along for months, my husband and I finally crunched numbers and realized his offers were very fair. Saving money is always worth at least considering... Since we confirmed that we would save money switching to Elite Merchant Solutions and we had come to respect Kevin Jones, we finally started to seriously consider his services. We asked him lots of questions and made him go through every line of our policy before signing. As we'd come to expect, he was very professional and had no problem explaining every detail. Since switching to Elite Merchant Solutions, I've continued to shoot Kevin Jones questions from time to time about our account or options we're considering. He always replies to emails within a few hours. I'm not surprised when I get a response within the hour... except the time I emailed him around midnight and he replied immediately! (His poor family.) In all honesty, I still don't trust merchant account dealers... with the exception of Kevin Jones. While he's obviously a loyal employee of Elite Merchant Solutions and does his job to inform me of deals/offers his company has, I never feel cornered or pressured to do something that isn't in my best interest. I can trust him to be honest and upfront in all our dealings. I know he'll help us out whenever we have a technical glitch or question about our policy. My husband and I feel comfortable asking him for advice, knowing we aren't going to deal with high pressures sales tactics. It's obvious that Kevin Jones is a successful businessman because of his character and good prices... and not because he cheat his customers. Thanks Kevin Jones. Because of you, (and your competitive rates) we're extremely happy with Elite Merchant Solutions.
  By Awards Trophies & Treasures Shop, August 22, 2017
• ★ ★ ★ ★ ★
  Using their services for my flooring company. Rates are good. Their customer service is very responsive which I like. I would highly recommend this business.
  By hmm cfy, July 05, 2017
• ★ ★ ★ ★ ★
  Kevin Jones and Elite Merchant Solutions rock! I was recommended by a fellow e-commerce owner who had just switched over and was very happy. I contacted Kevin and after a couple of phone conversations I switched first one, then two other e-commerce sites. First of all, Kevin's level of support is amazing. He answers the phone on Sundays and in the evening. Extremely knowledgeable, he has been instrumental in making the final decision on other e-commerce websites purchases which my company was considering. Lastly, the product itself is excellent. I've no issues with the merchant account. Deposits appear around 48 hours after a purchase is made. And best of all, fantastic rates. We are saving substantially compared to our old merchant account. This review might sound like it's too good to be true, but it's true. We've been with Elite Merchant Solutions several months now and everything that was promised from the start was delivered. We have no complaints at all and we now consider Kevin an invaluable resource as it applies to merchant accounts. I highly recommend you at least give him a call. You won't regret it.
  By Mario Acosta, June 27, 2017

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